Privacy Policy
Effective Date: 04.03.2025
At Altrincham Cryo, we take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your personal data when you engage with our services.
By using our services, you consent to the practices outlined in this policy. If you are located in the UK or the EU, this Privacy Policy applies to you.
1. Information We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, contact details (email, phone number), and payment information.
- Health Data: Health-related information necessary to provide safe therapies we offer in our services (e.g., medical conditions, allergies).
- Usage Data: Information about how you interact with our website, including IP address, browser type, and device information.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide cryotherapy services and ensure your safety.
- To process payments and manage billing.
- To communicate with you about appointments, services, promotions, and customer support.
- To improve our services and website.
- To comply with legal and regulatory obligations.
Legal Basis for Processing: Under the UK GDPR, we process personal data based on the following lawful bases:
- Consent: When you provide consent for marketing communications.
- Contractual Necessity: To fulfill the contract with you for providing our services.
- Legal Obligation: To comply with health regulations and data retention laws.
3. Special Category Data
As part of providing cryotherapy services, we may collect special category data (e.g., health information). We process this data based on your explicit consent or for medical purposes to ensure your safety and to offer suitable services.
4. How We Protect Your Information
We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. We use encryption and secure data storage methods. We do not sell or rent your personal data to third parties.
5. Your Rights Under GDPR
As a data subject, you have the following rights under UK GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to your personal data if it’s inaccurate or incomplete.
- Right to Erasure: You may request deletion of your personal data in certain circumstances (e.g., if we no longer need it).
- Right to Restrict Processing: You may request restrictions on how we process your personal data.
- Right to Portability: You can request that your data be transferred to another service provider.
- Right to Object: You can object to processing of your personal data, especially in relation to direct marketing.
- Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details below.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Health-related data will be retained as required by relevant health regulations.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, personalize your experience, and analyze traffic. You can manage or block cookies in your browser settings.
8. Third-Party Services
We may share your personal data with third-party service providers, such as payment processors or health insurers, to facilitate our services. These third parties are required to protect your personal data in accordance with GDPR.
9. International Data Transfers
If we transfer your personal data outside the UK or EU, we ensure that appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. The revised Privacy Policy will be posted on our website with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Altrincham Cryo
Address: The Coach House, 20 Huxley St, Broadheath, Altrincham WA14 5EL, United Kingdom
Email Address info@altrinchamcryo.co.uk
Phone Number: 01615431700
