Privacy Policy

Effective Date: 04.03.2025

At Altrincham Cryo, we take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your personal data when you engage with our services.

By using our services, you consent to the practices outlined in this policy. If you are located in the UK or the EU, this Privacy Policy applies to you.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, contact details (email, phone number), and payment information.
  • Health Data: Health-related information necessary to provide safe therapies we offer in our services (e.g., medical conditions, allergies).
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and device information.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To provide cryotherapy services and ensure your safety.
  • To process payments and manage billing.
  • To communicate with you about appointments, services, promotions, and customer support.
  • To improve our services and website.
  • To comply with legal and regulatory obligations.

Legal Basis for Processing: Under the UK GDPR, we process personal data based on the following lawful bases:

  • Consent: When you provide consent for marketing communications.
  • Contractual Necessity: To fulfill the contract with you for providing our services.
  • Legal Obligation: To comply with health regulations and data retention laws.

3. Special Category Data

As part of providing cryotherapy services, we may collect special category data (e.g., health information). We process this data based on your explicit consent or for medical purposes to ensure your safety and to offer suitable services.

4. How We Protect Your Information

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. We use encryption and secure data storage methods. We do not sell or rent your personal data to third parties.

5. Your Rights Under GDPR

As a data subject, you have the following rights under UK GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to your personal data if it’s inaccurate or incomplete.
  • Right to Erasure: You may request deletion of your personal data in certain circumstances (e.g., if we no longer need it).
  • Right to Restrict Processing: You may request restrictions on how we process your personal data.
  • Right to Portability: You can request that your data be transferred to another service provider.
  • Right to Object: You can object to processing of your personal data, especially in relation to direct marketing.
  • Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Health-related data will be retained as required by relevant health regulations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, personalise your experience, and analyze traffic. You can manage or block cookies in your browser settings.

8. Third-Party Services

We may share your personal data with third-party service providers, such as payment processors or health insurers, to facilitate our services. These third parties are required to protect your personal data in accordance with GDPR.

9. International Data Transfers

If we transfer your personal data outside the UK or EU, we ensure that appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The revised Privacy Policy will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Altrincham Cryo
Address: The Coach House, 20 Huxley St, Broadheath, Altrincham WA14 5EL, United Kingdom
Email Address info@altrinchamcryo.co.uk
Phone Number: 01615431700

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      Request a consultation or call us directly at 0161 543 1700 (Mon-Fri 9:00 – 18:00).

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      What to Wear and the Changing Process:

      Upon arrival at our center, you’ll be greeted and provided with all necessary equipment. You’ll have access to a private, clean, and comfortable changing room. For the procedure, you’ll wear cotton underwear that covers intimate areas. We’ll provide you with special socks, gloves, and slippers to protect your extremities.

      The Session

      When you’re ready, our trained staff will escort you to the cryochamber and explain the entire process.
      You’ll prepare for the session by removing your clothes to expose us much skin as possible.
      You will receive a robe to cover yourself before entering the chamber.
      After entering, you’ll be exposed to very low temperatures (from -110° to -140°C) for 2-3 minutes.

      During the first few seconds, you may feel intense cold, but don’t worry – this is normal and safe. Your body will quickly adapt and start producing endorphins, giving you a pleasant feeling of euphoria. Our operator will communicate with you throughout the session to ensure your safety and comfort.

      After the Session

      Once the session is over, you’ll be left alone to change, feeling refreshed and energized.
      After the session, we recommend excercise and drinking plenty of water to support the detoxification process.
      Most clients experience an immediate increase in energy, improved mood, and release of muscle tension. In the hours following, you may notice improved sleep quality and an overall increase in vitality.

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      How Does the Treatment Work?

      Consultation: We identify your needs and goals together
      Preparation: You get comfortable while we prepare the device
      Treatment: 3-5 minutes of targeted cold application to problem areas
      Sensation: Brief intense cold followed by pleasant warmth and relief
      Results: Immediate improvement with cumulative effects from repeated visits

      The Complete Guide to CryoSpot Localised Cryotherapy

      What to expect:

      Cryo SpotCryoSpot applies focused cold therapy where it’s needed most.
      The treatment focuses the cold exactly where it’s needed, helping to stimulate circulation and support the recovery.
      The air reaches temperatures of around -130°C, yet the experience is non-invasive, quick, and calming and it is ideal for anyone looking for relief and faster recovery.

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      How Does the Treatment Work?

      Consultation: We identify your needs and goals together
      Preparation: You get comfortable while we prepare the device
      Treatment: 3-5 minutes of targeted cold applied to the skin of your face
      Sensation: Brief intense cold followed by pleasant warmth and relief
      Results: While everyone responds differently, visible improvements often begin after around 5 sessions.

      The Complete Guide to CryoFacial Localised Cryotherapy

      What to Expect During Your Visit

      CryoFacial uses a controlled stream of cold air, gently applied to the surface of your face.
      The treatment focuses the cold exactly where it’s needed, helping to stimulate circulation and support the skin’s natural tone and texture.
      The air reaches temperatures of around -130°C, yet the experience is non-invasive, quick, and calming and it is ideal for anyone looking to refresh their skin in a natural way.

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      How Does the Treatment Work?

      During your refreshing 30 minute session, you’ll relax in our comfortable treatment chair while wearing our specialised compression boots. These innovative boots use sequential compression technology that creates a gentle massaging sensation, starting from your feet and moving upwards in waves to your thighs. The treatment is completely customisable to your comfort level, and most clients describe it as a deeply relaxing experience similar to a soothing massage. You’ll feel immediate relief in your legs, with benefits continuing long after your session ends.

      Consultation: We assess your needs and design a personalized plan
      Preparation: You’re comfortably seated or lying down
      Treatment: Sequential compression is applied to target areas
      Sensation: Experience a gentle massaging pressure
      Results: Feel immediate relief and improved circulation

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      How Does the Dry Floating Experience Work?

      Unlike traditional float tanks, this method allows you to stay fully clothed and completely dry while experiencing a sensation similar to zero gravity. A soft, flexible membrane filled with warm water gently adapts to your body, creating a comfortable environment ideal for deep relaxation and letting go of physical and mental tension.

      Consultation: We discuss your needs and set your session goals
      Preparation: You lie down comfortably on our state-of-the-art dry float bed
      Floating: The bed gently envelops you, creating a feeling of weightlessness
      Sensation: Experience deep relaxation and a meditative state
      Aftermath: Emerge feeling refreshed, renewed, and re-energized

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